Terms and Conditions

1. Purpose and acceptance

These Terms and Conditions (hereinafter, the "Terms") govern access to and use of Tralo (hereinafter, the "Platform"), an online service owned by Eazzy App PTY LTD (ABN 97 664 649 843), with registered address at 36/21 Bombery St, Cannon Hill, QLD 4170, Australia, accessible through tralo.pro and its subdomains. The Platform allows translators to manage translation requests, quotes, decisions and deliveries, and their clients to request quotes and receive the documents.

Use of the Platform confers the status of user and implies full and unreserved acceptance of each and every one of these Terms. If you do not agree with them, you must refrain from using the Platform.

2. Definitions

• Translator: a user registered with a password who manages jobs through their space on the Platform.
• Client: a person who requests a quote or uploads documents to a translator, normally without the need to register and accessing through single-use links.
• User content: documents, descriptions and any information provided by translators or clients.

3. Description of the service

The Platform facilitates the management of the translation workflow: receipt of requests, sending of quotes, acceptance or rejection by the client, delivery of documents and email notifications at each step. Tralo acts as an intermediary management tool and is not a party to the translation services contract that the translator and client may, where applicable, agree upon.

4. Registration, account and security

• To use the translator features it is necessary to create an account providing true, complete and up-to-date information.
• You are responsible for maintaining the confidentiality of your credentials and for all activity carried out under your account.
• Clients can access through single-use magic links sent to their email, without the need to set a password.
• You must notify us immediately of any unauthorized use of your account.

5. Acceptable use

The user agrees not to use the Platform to:

• Upload or transmit unlawful or defamatory content, content that infringes third-party rights or that contains malicious software.
• Breach the security of the Platform, access third-party data or attempt to circumvent its control mechanisms.
• Make use that could damage, overload or impair the service or prevent its normal use by other users.
• Any purpose contrary to the law, morality or public order.

6. User content and intellectual property

User content remains the property of whoever provides it. By uploading it, the user grants Tralo a limited, free and non-exclusive license to host, process and transmit such content for the sole purpose of providing the service (for example, storing the documents and sending them by email to the parties involved).

The user warrants that they hold the necessary rights over the content they upload and is solely responsible for it. The brand, the software, the design and the other elements of the Platform are owned by Eazzy App PTY LTD or its licensors and are protected by intellectual and industrial property regulations.

7. Free use and possible future services

The use of the Platform is currently free for translators. We do not rule out offering additional paid services (add-ons) in the future, but the essential flow you use today will remain free for you. Any future paid service will be communicated clearly and will require your express consent.

8. Service availability

We strive to keep the Platform available continuously, but we do not guarantee uninterrupted availability. The service may be temporarily suspended for maintenance, updates, technical failures or causes beyond our control. We are not liable for interruptions, nor for the loss of data resulting from them, without prejudice to the backups we may maintain.

9. Disclaimer of warranties ("as is")

The Platform is provided "AS IS" and "AS AVAILABLE", without warranty of any kind, whether express or implied. To the maximum extent permitted by applicable law, Eazzy App PTY LTD disclaims all warranties, including, among others, the implied warranties of merchantability, fitness for a particular purpose, accuracy, freedom from errors and non-infringement.

All software can and does contain errors, and this Platform is no exception. We do not guarantee that operation will be uninterrupted, secure or error-free, that defects will be corrected, or that the Platform will be free of viruses or other harmful components. Use of the Platform is at your own sole responsibility. We recommend that you keep your own copies of any important document.

10. Limitation of liability

To the maximum extent permitted by applicable law, Eazzy App PTY LTD and its collaborators shall not be liable for indirect, incidental, special, punitive or consequential damages, nor for the loss of profits, revenue, data, goodwill or opportunities, arising from the use or the inability to use the Platform, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (for example, for willful misconduct or gross negligence, or towards consumers where mandatory regulations so provide).

11. Third-party links and services

To provide the service we use external providers (hosting, email sending and file storage). We are not responsible for the content, policies or practices of third parties, whose use is governed by their own terms.

12. Suspension and termination

We may suspend or cancel the access of a user who breaches these Terms or makes improper use of the Platform. The user may stop using the service and request the deletion of their account at any time by writing to info@tralo.pro.

13. Modifications

We may modify these Terms to adapt them to legal, technical or service changes. We will publish the updated version on this page with its update date. Continued use of the Platform after publication implies acceptance of the new Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of Australia. For the resolution of any dispute, the parties submit to the courts of Queensland, Australia, without prejudice to the mandatory rights and jurisdictions that consumer protection regulations grant to consumers in their country of residence.

15. Contact

For any matter related to these Terms you can contact us at info@tralo.pro.